FAQ

Updated: April, 2020

* Due to California's State Restrictions and COVID-19, Luv My Flowers Wholesale will not be shipping any orders until May 14th 2020.

We will update our website as we get more information. We apologize for any inconvenience. If you have any other questions please email us at: info@luvmyflowerswholesale.com

1. Product

Q: What are sola wood flowers?
A: Sola wood flowers are made of tapioca plant. Each individual sola flower is handmade. The natural color is ivory, but we hand-dye them in different colors

Q: Are sola wood flowers eco-friendly?
A: Yes! Sola wood is a natural product. It is 100% biodegradable, sustainable material

Q: How long do they last?
A: Forever!

Q: How do I take care of them?
A: Even though sola flowers are stronger than real flowers, they’re still delicate and can get damaged with rough handling. In general, keep the flowers in a cool area, and away from direct sun exposure

Q: How long does the scent last?
A: The scent will typically lasts for several months. Initially the scent will be strong in the first few weeks, and then It'll slowly get lighter with time

2. Order

Q: Will my Bouquet/Home Décor arrangement look exactly the same as the pictures on your website?
A: We always do our best to match your Bouquet/Home Décor arrangement to the pictures on our website. Since each flower is handmade and colored, there might be very slight differences. In addition, based on availability, we might replace a flower with another flower of equal or higher quality. We guarantee the same amount of luv for each flower!

Q: What is the best way to reach you?
A: We are a small business, and the whole team is always on the operation floor. The best way to reach us is by email at info@luvmyflowerswholesale.com. We promise to get back to you as early as possible.

Q: Can I make a custom bouquet?
A: Yes! Please email us at info@luvmyflowerswholesale and we can try to accommodate you. We have very limited spaces.

Q: Do you do Weddings?                                  

A: We do! Please email us at info@luvmyflowerswholesale.com and we can try to accommodate you wedding decor needs such as boutonnieres, corsages, bridesmaid bouquets and bridal bouquet.

Q: Do you sell individual sola flowers?                                  

A: Yes! Please check our "Sola Flowers" section

Q: Do you sell sola flowers by wholesale?                                    

A: Yes! It's simple, no sign up required! Just shop from our wholesale tab of sola flowers and apply code LUVSOLA at checkout to receive 60% off your order of $175 or more.

Q: Do you collect sales tax?                                                                       A: Since we're based in sunny Southern California, we are required to collect sales tax for orders delivered in California. This amount will be displayed before submitting your order

Q: Does my discount code apply to all items in my cart?
A: Please check the asterisk symbol* below discount code for restrictions. 

3. Shipping & Delivery

Q: What is your shipping policy?

A: We offer FREE shipping to the United States (except Alaska and Hawaii) on orders of $100 or more! Also, excludes DIY.

Q: How long does it take to ship my product? 
A: Our processing time is 2-3 days.

*Sola flowers are processed faster than Bouquets and Home Décor products

Q: Do you ship internationally?
A: We can accommodate your order! Please email us at info@luvmyflowerswholesale.com

4. Returns & Refunds

Q: Can I cancel my order?
A: Please email us at info@luvmyflowerswholesale.com

Also, note that if your order as already shipped, it won't be eligible for cancellation.

Q: What is your return policy?
A: Due to the fragile nature of our products, Luv My Flowers products cannot be returned at this time.

Q: I received the wrong product. What should I do?
A: Please contact us at info@luvmyflowerswholesale.com , and we will be happy to replace your item. A photo of the wrong product is required to process your replacement order.

Q: What if I received a damaged product?
A: Quality is our highest priority. We are happy to replace your item. To get started on the replacement process, please email us at info@luvmyflowerswholesale.com , and include photos of the damaged product and box.

If you have any questions or comments, please feel free to contact us at info@luvmyflowerswholesale.com. We would luv to hear from you!

Sincereley,

Jessica & Paul

 

Luv My Flowers Wholesale

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